Refund policy

Updated Mar 20, 2025

As a small business, Meliora Cleaning Products is committed to better cleaning products for people and the planet, fair and transparent policies and customer service, and intentional and sustainable business practices. Our approach to refunds balances these priorities. 

This Refund Policy describes the terms of ordering from our online store (meliorameansbetter.com) and the conditions in which we may accept or refuse refunds and cancellations. Please review this policy carefully. If anything appears unclear or unfair, please contact us before placing an order.

All Sales Are Final

Due to the consumable nature of our products and the energy and resource cost of shipping products, we do not accept returns.

Under limited circumstances we may work with you to refund or replace your order. These circumstances include missing, incorrect, damaged, or defective products. Please contact us to request a refund or replacement. 

We review all refund requests on a case-by-case basis. All refunds are at our sole discretion.

If you no longer plan to use products you have ordered, please consider donating them to friends, family, or charitable organizations in your community.

Refunds Under Limited Circumstances

Please inspect all orders you receive from us promptly upon arrival. Each order includes a packing slip that lists all items in the shipment. Note that large orders may be separated into multiple shipments.

Missing, incorrect, or damaged products

Please notify us within 3 days of delivery if any products are missing, incorrect, or damaged. Contact us with your order number (which can be found on the packing slip or in the confirmation email) and describe the products that are missing, incorrect, or damaged.

Defective products

“Defective” refers to products with manufacturing defects that hinder their effectiveness.

Please notify us within 30 days of delivery if any products are defective. Contact us with your order number (which can be found on the packing slip or in the confirmation email) and describe the products that are defective.

Missing Orders

Please contact us if you have not received your order within 10 days of receiving your shipping confirmation or within 2 days of a delivery notification. We will contact the shipping service and attempt to locate your package.

Order Cancellations

Cancellation by customer

If you would like to cancel an order, please contact us as soon as possible with your order number (which can be found in the confirmation email). If the order has not shipped, we may be able to cancel and refund it.

We are unable to cancel orders that have been shipped.

Cancellation by seller

In rare circumstances we may cancel and refund your order. These circumstances include fraud risks, website or checkout errors, and supply chain issues. If we cancel your order, we will contact you to explain the situation and work with you to find a resolution.

Issued Refunds

Approved refunds will be credited back to the original payment method. 

Refunds may take some time to process. If you have been notified of an approved refund and have not yet received it, please follow these steps:

1. Check your bank account and payment card for posted or pending credits. Refunds are charged back to the same method of payment and can take 3–5 business days to post, depending on your banking provider.

2. If no credits have been posted, contact your bank or credit card company

3. Contact us if you have followed the above steps and still not received your refund