FAQs....or, "Things You've Wondered But Have Been Too Afraid To Ask"
We are continually updating this page with the most common information requests we hear from you. And if you don't see an answer to your question below, please contact us!
Melly-orrah? Mell-yourah? How do you say that name?
Meliora is a Latin word that means "better" that's pronounced "meh-lee-OR-ah." You might recognize it as part of the English word "ameliorate", which means "to make better."
Picking Meliora Cleaning Products as our name shows that we want to do things better, both compared to the status quo and also striving to make ourselves better each day.
Are your products vegan?
Yes! We don’t use any animal-derived ingredients. If you follow our recipes on your own, be sure to use our Soap Flakes or vegetable-based soap to make your own flakes. Many soaps contain tallow (often listed as sodium tallowate).
Do you use animal testing?
Are your products Organic?
All the oils in our All-Purpose Home Cleaner, Soap Sticks, and Bath & Body Bars are USDA Certified Organic oil. However, we have not gone through the process of getting the USDA Organic seal on our products. If you'd like to see the certifications from our suppliers, please reach out and we'll share them with you.
Technically, our Laundry Powder CANNOT be USDA Organic. The mineral content (washing soda and baking soda) is too high for the Laundry Powder to qualify as an "agricultural product." You can read all about the details on labeling here.
We do, however, select only ingredients that work and are people- and planet-friendly. That's why we're so proud of our MADE SAFE Certification, as well as our 4.0 from the Environmental Working Group where all our ingredients got an A on their Guide to Healthy Cleaning.
Can I use this in my HE washer?
Yes! The laundry soap is low-sudsing, so it works well in HE machines. You only need 1/2 scoop - or 1/2 Tablespoon - per load in a HE machine. Less water means letter Laundry Powder.
Toss the Laundry Powder directly in with the clothes. Skip the dispensing drawer - trust us, it'll dissolve just fine.
Do your products contain preservatives?
Short answer: Nope.
Long answer: Still no. A preservative is "a substance added to a product to destroy or inhibit multiplication of microorganisms." These microorganisms commonly pop up in products which have water as a primary ingredient (liquids, gels, etc.). As all of our products are solids or powders, we do not need to add a preservative to keep them shelf-stable. Yay! While you may notice occasional clumping of our Laundry Powder in really humid environments, this does not affect the effectiveness one bit. Simply break the clump apart and keep washing your clothes.
Really long, overly-detailed answer: While preservatives do a great job of preventing nasty stuff from growing in your liquid soaps and shampoos, some of them have unfortunate side effects. The Isothiazolinone family of preservatives - common in cosmetics and other things you'll find around your home - have been increasingly found to trigger contact dermatitis all around the world.
Agencies in various countries and regions (i.e. the EU) have started to ban the use of isothiazolinones (MI/MCI) in leave-on cosmetics, but they haven't tackled the cleaning and home products...yet. While this allergic reaction doesn't affect everyone, it can become a major problem for those with sensitivities to MI and similar preservatives.
If we ever expand into liquid-based products, rest assured we will not use any preservatives with a known negative-health impact in our products.
I have a septic tank. Can I use your products?
Yes! There are no ingredients in any of our products that would interfere with the normal operation of your septic tank. We use all biodegradable ingredients, and no disinfectant or antimicrobials that could kill off the bacteria in the tank.
Click here for one short and good resource from our really smart friends at Cornell that we used when doing this research, in case you would like to reference it yourself.
We don’t recommend pouring large amounts of our powder, or any cleaner, down your drain. Normal use amounts, per the instructions on the packaging, should be fine.
I've got hard water. What do I do?
Hard water is "hard" because of higher levels of dissolved minerals like calcium and magnesium (here's an awesome map of water harness levels across the US).
The reason we have Washing Soda (sodium bicarbonate) in our Laundry Powder is to fight against hard water. Washing Soda acts as a "booster" because of its water softening effects: by softening the water, fewer Calcium and Magnesium ions interact with the soap in the detergent and therefore the soap can do its job to clean, rather than get caught up in soap scum and hard water deposits.
How much the Washing Soda "softens" the water depends on how hard your water is. We've seen some people with *really* hard water need to add even more washing soda to their laundry, directly into the washer, to cut through the minerals in their water.
Why doesn’t it foam up like regular detergent?
Conventional detergent contains chemicals that are added especially to create these sudsy bubbles. They may look nice, but suds don’t do anything to get your clothes clean, so we skip them. As a bonus, this low-sudsing property makes this recipe great for using in High Efficiency (HE) washers!
What are these fancy labels on your site and packaging?
Certification labels are one way to make sure the products you are using actually are what they say. Our current certifications are:
- 1% For the Planet: We pledge to give at least 1% of our annual sales revenue to non-profit organizations and causes aligned to a planet-friendly world. Our primary partner of choice is Women's Voices for the Earth.
- Certified B Corporation: A third-party certification that validates our commitment to using business as a force for good.
- MADE SAFE: MADE SAFE has screened the ingredients in our products to ensure they are safe for human health against their comprehensive database of over 10,000 ingredients found in all types of products in your home.
- Leaping Bunny - Cruelty-Free: As of April 17, 2017, all of the ingredients in our products are confirmed to be manufactured without continued testing on animals.